- My order
- Delivery information
- Returns and Refunds
- Coupon codes
- My account
- Technical Problems
Can I change or cancel my order?
No, this is unfortunately not possible. To ensure a fast delivery, we will send your order directly to the warehouse for packing and distribution.
Is there a minimum purchase amount?
No, there is not a minimum purchase amount.
Why have I not received any order confirmation?
Please be aware that it can take up to 2 hours before you receive an email confirming your order.If you have placed an order and still have not received any order confirmation within 2 hours from the time you placed your order, please contact our us.
Can I exchange an item?
No, unfortunately, we are not able to offer direct exchanges. We will, however, refund you the amount as soon as we have processed your returned items. We only accept items, returned in within 14 days after receipt (in their original condition).
Part of my order is missing
If an item is missing from the parcel although it is stated on your delivery note, please contact us. Please state your order number and the item number or product name of the missing item and we will of course help you.
What to do if I receive a faulty/incorrect item?
Please return the faulty/incorrect item to us. We are not able to offer online exchanges, but when we have processed the claim, we will refund the money for the item. You then have the possibility to place a new order.
Do you deliver to my country?
We deliver to The Netherlands, Belgium and Germany.
How long for my delivery to arrive?
The delivery times varies from country to country, it will take 5-30 days.
Do I have to pay customs and / or import charges?
All customs and import charges are included in the price of the order.
Do you deliver to PO Box addresses?
For security reasons, we unfortunately, cannot ship to PO Box addresses.
My parcel is damaged - what do I do?
Always check the parcel is okay before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order.
How do I pay my order?
We offer several different payment options and we take security very seriously so your details will be safe with us:
– Mister cash
Will I be charged any extra fees?
No. In A Body Issue’s online shop, you will not be charged any extra fees. However, you will be charged for the shipping costs.
Please note that some banks do charge an extra overseas transaction fee. This depends on the bank’s policy and the fee is not issued by A Body Issue’s. The overseas transaction fee will not be refunded by A Body Issue’s. For more information, please contact your bank.
Is it safe to order online?
Yes. Payment is our top priority. We wish for our customers to feel entirely safe when shopping at A Body Issue’s online shop. We use the SSL (Secure Socket Layer) technology to secure your personal information. Furthermore, all credit card holders are subject to validation and authorization by both the card issuer and A Body Issue’s online shop to maintain security and prevent fraud.
How do I return an item?
You can return an item by sending it back Sonsbeeksingel 116, 6822 BK, Arnhem, the Netherlands. Contact us before you send your package.
Have you received my return?
You will receive a confirmation by e-mail as soon as we have handeld your return. Take note it takes about 21 days before we have received your package and have processed it.
When will I receive my refund?
When we have processed your return, we will issue the refund within 14 days.
Please note that it can take 2-30 days before the money is back on your account. The time period depends on the line of credit on your credit/debit card and the terms and policies of your bank. We will refund the money to the same card that you used when you placed the order. If we cannot do this (i.e. if the card has been declined, cancelled or has expired), we will send your refund through a bank transfer. In this case, please contact us.
The amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this process, but you can manage all your payments from your PayPal account.
What to do if I have been refunded the wrong amount?
If you think you have been refunded the wrong amount, please contact us and state your order number and the required refund amount.
Why were the shipping costs not refunded?
If you are returning items because you have changed your mind or the size is not right etc., you can use the prepaid return label for an easy return process. We will deduct the return shipping costs from your refund. If we have made a mistake with your order and you need to return it because of this, we will of course refund you the full amount. Please fill in the return code on the return note.
How do I make a claim for a faulty item?
In case you hace received errors or defects to an item bought in our online shop, please make sure to claim the item no later than 21 days from the purchase date.
Once we have received the item, your claim will be processed. Faulty items are always refunded by the full amount. We will issue the refund within 14 days, but please note, it can take up to 2-30 days before the money is back on your account (the time period depends on your agreement with and the terms and policies of your bank).
How can I use a voucher code?
If you have received a voucher code, you can type it into your bag during checkout. Please be aware of small or capital letters. The amount will then automatically be reduced.
It is, unfortunately, not possible to use a voucher code after the order has been placed.
What if my voucher code does not work?
Make sure you distinguish between capital and small letters when filling in the voucher code.
If it still does not work please contact us.
Can I combine a voucher code with already reduced items?
Unfortunately not. The voucher codes cannot be used on already reduced items.
I forgot to add the voucher code to my order - what to I do?
Unfortunately, we cannot deduct the value of a voucher code from an order that has already been placed.
How do I create a "My Account"?
Click on ‘My Account’ in the right corner of the online shop and hereafter click on ‘Create Account’. On the registration page, all fields marked with * are mandatory.
We comply with the applicable data protection regulations so your personal data will not be passed on to third parties
What are the advantages of having a "My Account"?
Your benefits as a registered user are:
– Quick and easy checkout process
– View your order history
– Save multiple shipping addresses
– Possibility of receiving special offers
– Possibility of receiving invitations for special events
Can I order without a "My Account"?
Yes of course you can. You will just miss the benefits of having an Account for instance you would have to fill in your delivery address in the checkout process.
How can I delete "My Account"?
You can send an e-mail to us, we can delete your account for you. The e-mail is: email@example.com
How do I sign up for the Newsletter?
You can sign up to the Newsletter from the bottom of the front page. You just have to fill in your email address.
How do I unsubscribe from the Newsletter?
At the bottom of the newsletter, you will find a link where you can unsubscribe the newsletter or terminate your membership.
Can you provide more information about a style?
We do our best to give as much information as we can about all our styles. The product page for every item includes both description and images. If you have any further questions, please contact us stating the style number and we will do our best to answer your questions.
Do you have the style in my size?
If a size is not available in the online shop, it is unfortunately sold out. When an item is sold out, it is possible it won’t come back on stock. We do our best to always offer the very latest styles and trends in our online shop.
I am having trouble using the shopping bag - why?
If you are experiencing problems using the shopping bag please contact us.
What to do if items disappear from the shopping bag?
When you add an item to your shopping bag, we will check if it is available and then the item is reserved for you. Nevertheless, it can happen that another customer is buying the last item before we have reserved it for you.
Is it only possible to order online?
Yes, for security reasons, it is only possible to order online – and not by phone or email.
How do I contact you?
If you have not found the answer to your question on this site, please contact us and we will be happy to help you. You can send an email or call us:
firstname.lastname@example.org, +31 26 26 00 00 5
We are happy to help you in English, German and Dutch.
Our opening hours are Monday to Friday 09.00 to 17.30 (CET)
Please note, we are closed on Dutch national holidays.
I need information for a school project - who do I contact?
If you would like to know more about our company, you are most welcome to have a look at www.bodyissue.com
If you do not find what you are looking for here, you can write an email with your question to us: email@example.com